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  • What is 'My Account'? How do I update my information?

    It is easy to update your Healthsouq account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on Healthsouq. Manage/edit your personal data like address, phone numbers, email ids, change your password place re-orders, find details about your wishlist, Newsletter subscribe status.

    Last Updated: Dec 4, 2018 5:01:24 PM


  • How do I check the current status of my orders?

    You can review the status of your orders and other related information in the 'My Account' sectionIn the My Account page, click on the 'My Orders' link to view the status of all your orders.

    Last Updated: Dec 4, 2018 5:03:36 PM


  • What do the different order status mean?

    Payment Pending: Your order has been logged and we are waiting for authorization from the payment gateway.Processing: Authorization has been received from the payment gateway and your order is being processed.Shipped: Your order has been shipped and is on its way to the location specified by you for delivery.Cancelled: The order was cancelled.

    Last Updated: Dec 4, 2018 4:58:10 PM

  • How do I know my order has been confirmed?

    Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

    Last Updated: Mar 22, 2018 5:23:46 PM

  • How can i get/save invoice from www.healthsouq.me?

    You can get the print-out of your orders from 'My Order' section in the My Account page, click on the 'My Orders' link then you can see another button "INVOICE", click on that, at the bottom you can see a link called "Print Invoice", click in that link the you can get the product invoice. if the products are in pending paymnet then you cannot get the invoice option

    Last Updated: Dec 4, 2018 5:15:52 PM


  • How do I pay for a healthsouq purchase?

    There are zero hidden charges when you make a purchase on healthsouq. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

    Last Updated: Dec 4, 2018 5:03:59 PM

  • How do I pay using a credit/debit card?

    Credit cards: We accept payments made using Visa, MasterCard and American Express credit cards.To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.Debit cards:We accept payments made using Visa, MasterCard and Maestro debit cards.To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

    Last Updated: Dec 4, 2018 5:05:06 PM

Returns & Refunds

Returns & Refunds
  • Which are the product return criterias ?

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Last Updated: Dec 4, 2018 5:09:34 PM

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